Response Times
WhatsApp & LINE: typically within a few hours during business hours (JST Mon–Sat, 9:00–18:00).
Email: within 24 hours on business days.
Frequently Asked Questions
How do I request a vehicle?
Use the "Request a Vehicle" form on our website or app. Fill in your vehicle preferences, contact details, and we will get back to you within 24 hours with available options and a full cost breakdown.
How long does it take to source a vehicle from Japan?
Sourcing typically takes 1–3 weeks from auction. Shipping to your destination takes an additional 3–8 weeks depending on your country. We will provide a timeline estimate before you commit.
What does the price include?
The vehicle price shown is the Japan auction price. We will send you a full breakdown including auction fees, our service fee, shipping, insurance, and destination port charges before any commitment is required.
Can I cancel my request?
Yes. Before a vehicle is purchased at auction, you can cancel at any time with no charge. Once purchased, cancellation terms will depend on the stage of the process.
How do I track my vehicle?
Once your vehicle is shipped, we provide you with a Bill of Lading and vessel tracking information so you can monitor your shipment in real time.
Still need help with something?
Submit a Vehicle Request